Agency Bytes Podcast
Agency Bytes is a video podcast series that packs a ton of important agency information on one topic, from one expert into a 25-minute brief.
Why 25 minutes?
Because who has the attention span for much more these days, and you can squeeze in a listen between meetings with time for a bathroom break or coffee refill before your next meeting.
Easily find the episode you’re looking for with the Podcast Search feature - type in a guest name, topic, or episode number and voila!
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Ep 112 – Jay Owen, Business Builders – Slow Growth, Strong Culture
Ep 112 – Jay Owen, Business Builders – Slow Growth, Strong Culture
In episode 112 of Agency Bytes, I sit down with Jay Owen, founder of the multimillion-dollar agency Business Builders and the community Agency Builders. Jay started his web design business at just 17 and has spent the last 26 years growing it—intentionally and steadily—into a values-driven company focused on people over ego and sustainable growth over fast wins.
We dive into the long game of agency leadership, building a business that can thrive without you, and the fulfillment that comes from creating jobs that others love. Jay shares how his faith and values guide the way he leads, the role community has played in his journey, and why slow growth might just be the secret weapon nobody talks about. Whether you’re scaling your team, wrestling with niching, or thinking about legacy, this episode is full of wisdom for the road ahead.
Key Bytes
• Jay Owen started his entrepreneurial journey at a young age.
• Slow growth can lead to more sustainable success.
• Creating job opportunities for others is a key motivation.
• Community is essential for agency leaders.
• Collaboration over competition fosters growth.
• Integrating personal values into business is important.
• Niche down or maintain variety based on personal preference.
• Productization can enhance agency efficiency and profitability.
• Having a support system prevents burnout.
• Building a strong team is crucial for agency longevity.
Chapters
00:00 The Entrepreneurial Spirit Begins
02:37 Navigating the Hills and Valleys of Business
05:35 Building a Team and Creating Opportunities
08:54 The Importance of Community Over Competition
12:50 Creating a Supportive Environment
16:56 Integrating Personal Values into Business
20:56 Niche vs. Variety in Agency Growth
23:32 Productization and Agency Wisdom
Jay Owen started a web design company at 17 years old that has grown to a multi-million dollar agency and still growing 26 years later. He’s the author of Building a Business that Lasts and Host of a Podcast by the same name. Jay founded Agency Builders, a community to help agency leaders grow and scale in a healthy way.
https://agencybuildersretreat.com/
https://aiwithjay.com/
Ep 102 – Rena DeLevie – Mindful Leadership
In episode 102 of Agency Bites, I’m joined by Rena DeLevie—a leader and teacher who gets real about what it actually takes to show up fully and compassionately in today’s world. Yes, she’s got the corporate leadership chops and has been on a mission to end fear-based management, but what resonated most with me in this conversation was how personal and human her journey is.
Rena shares how, as someone with deep empathy and anxiety in her DNA, she learned to soothe her nervous system so she could show up with clarity and compassion—not just at work, but everywhere. We talk about the practices she leans on every day—meditation, breathwork, walking in the woods, connecting with nature, and even humor—as ways to ground herself and navigate stress, overwhelm, and tough decisions.
She’s lived through corporate toxicity, hard layoffs, and the pressure to “toughen up” as a leader. But instead of staying stuck in survival mode, she learned how to reconnect with herself, how to be present, and how to lead with kindness without losing her edge.
This isn’t just a conversation about business—it’s about how we take care of ourselves so we can take care of others. It’s about slowing down enough to be intentional in how we speak, lead, and live. It’s about taking care of ourselves all ways, always.
If you’ve been feeling stretched thin, reactive, or stuck in fight-or-flight mode, this episode will give you some simple but powerful ways to reset and recenter. Let’s get into it.
Key Bytes
• Compassion can radically transform agency culture and leadership.
• Fear-based management often leads to anxiety and burnout.
• Authenticity in leadership energizes both the leader and the team.
• Compassion and accountability must coexist in effective leadership.
• Daily meditation can help manage anxiety and foster self-awareness.
• Choosing yourself means prioritizing self-compassion and understanding.
• Humor can shift the energy of a toxic work environment.
• Compassionate leadership requires setting boundaries and not being a doormat.
• Navigating toxic environments often requires personal resilience and strategy.
• Modeling compassionate behavior can influence workplace culture positively.
Chapters
00:00 Introduction to Compassionate Leadership
01:15 The Shift from Fear-Based to Compassionate Leadership
04:06 The Energizing Power of Authenticity
10:00 Navigating Toxic Work Environments
12:56 Compassion and Accountability in Leadership
19:46 Daily Practices for Compassionate Living
25:52 Choosing Yourself: The Path to Self-Compassion
31:50 The Importance of Humor and Perspective in Leadership
Rena combines over 25 years with Fortune 500 companies and 20 years as a practitioner of mindfulness/meditation to show us the path to eliminating the fear-based culture so prevalent in
corporate America. Her book, Compassionate Management, How Ambitious Creatives Become Kick-Ass Leaders, and her TEDxTalk, Compassionate Management -- using compassion as a business tool has been used in businesses around the globe as a model to radically change leadership culture and how we treat one another.
Rena has given a TEDx Talk, presented at over 30 conferences, led over 60 workshops, and been on
dozens of podcasts. Rena is a high-energy presenter and interactively engages audience members to show compassionate leadership in action. This experiential approach empowers attendees to redefine their own leadership style and evolve their expectations of leadership culture.
Contact Rena on their website: renadelevie.com
Ep 101 – Kyra Cavanaugh, Free Yourself – Workplace Wellbeing
In Episode 101 of Agency Bytes, I sit down with Kyra Cavanaugh, a wellbeing consultant, meditation coach, and Qigong instructor, for a conversation that feels like a deep breath in the middle of a hectic workday. We explore what it really means to prioritize wellbeing—not just for ourselves but for our teams and the people we lead.
Kyra shares practical, down-to-earth strategies for finding balance in a world that pushes us to hustle nonstop. We talk about how small, intentional moments of self-care can ripple into productivity, creativity, and stronger connections—both at work and in life. From recognizing when a teammate (or you) might need a breather, to breaking the cycle of “push through and crash later” culture, this episode is all about giving yourself permission to slow down in order to show up fully.
If you’ve ever struggled with burnout, felt the pressure to always be “on,” or wondered how to create a healthier, more human-centered workplace, this conversation is for you. Take a pause and join us.
Key Bytes
• Wellbeing is essential for productivity and creativity.
• Connection and mental health challenges have been prevalent for years.
• Daily self-care practices can help mitigate stress.
• Leaders must model wellbeing for their teams.
• Emotional intelligence is crucial in leadership.
• Establishing boundaries is key to healthy workplace relationships.
• Investing in oneself is a necessary practice.
• Simple check-ins can foster team connection.
• Recognizing the impact of personal struggles is important.
• Human connection should be prioritized in the workplace.
Chapters
00:00 Introduction to Wellbeing in the Workplace
05:55 Shifting Mindsets: From Work-Life Balance to Daily Wellbeing
11:48 Practical Strategies for Self-Care and Team Support
17:50 Emotional Intelligence in Leadership
23:50 Fostering Human Connection in the Workplace
Kyra Cavanaugh is a well-being consultant, meditation and healing coach, and Qigong instructor. She's worked with hundreds of businesses and thousands of leaders to improve personal, team and organizational well-being. She's an author, podcaster, speaker, coach and serial entrepreneur based in Asheville, NC where she loves to hike and listen to local, live music.
www.15Be.com
www.freeyourself.world
Ep 100 – Debbie Millman – Lessons in Leadership, Design, and Abundance
In the 100th episode of Agency Bytes, I couldn’t think of a more fitting guest to mark this milestone than the legendary Debbie Millman. As a designer, writer, educator, and the pioneering host of Design Matters, Debbie has shaped the creative industry in ways that continue to inspire me and so many others. In this conversation, we dive into her remarkable journey—from leading Sterling Brands to an Omnicom acquisition, to her impact on branding and design education, and even the evolution of her own 20-year podcasting career. She shares invaluable insights on leadership, overcoming rejection, embracing an abundance mindset, and finding inspiration in unexpected places. Plus, we discuss her upcoming book Love Letter to a Garden and the deeply personal connection between creativity and growth. It’s an episode filled with wisdom, warmth, and a celebration of resilience in the creative industry.
In this episode, we dig into:
• Debbie’s leadership at Sterling Brands and the journey to an Omnicom acquisition
• The evolution of Design Matters and what 20 years of podcasting has taught her
• How an abundance vs. scarcity mindset changed her creative path
• The impact of Milton Glaser’s mentorship and his powerful five-year vision exercise
• Advocating for women in design and her role in Omnicom’s Omniwomen network
• Dealing with rejection, imposter syndrome, and the realities of a creative career
• Her new book Love Letter to a Garden and the inspiration behind it
So, whether you’ve been here since episode one or you’re tuning in for the first time, thank you for being part of this journey with me. I sincerely hope you enjoy this special 100th episode of Agency Bytes with the one and only Debbie Millman!
Key Bytes
• Debbie became a shareholder at Sterling Brands in 1998.
• Leadership requires balancing financial acumen with creative passion.
• Debbie's management style was demanding yet fair.
• The acquisition by Omnicom was a pivotal moment for Sterling Brands.
• Debbie actively mentors and advocates for women in the industry.
• Her podcast, Design Matters, has evolved significantly over 20 years.
• Debbie's closing statement reflects her commitment to making a difference.
• The podcast has maintained a loyal audience despite industry changes.
• Debbie's early writing for Armin Vitt's blog sparked her design journey.
• Milton Glaser's teachings on scarcity and abundance were transformative for Debbie.
• Writing a five-year plan helped Debbie visualize her future.
• Debbie emphasizes the importance of teaching and sharing knowledge.
• Rejections are a common experience, and feelings are temporary.
• Travel serves as a major source of inspiration for Debbie's work.
• Debbie's upcoming book combines her love for gardening and visual storytelling.
• Debbie encourages embracing both successes and failures in one's career.
• Believing in oneself is crucial for achieving goals.
Chapters
00:00 Celebrating Milestones: The 100th Episode
12:37 Navigating Challenges in a Changing Market
18:06 Empowering Women in Creative Industries
24:42 The Evolution of Design Conversations
33:35 Navigating Rejections and Setbacks
42:05 Upcoming Projects and Personal Growth
Named “one of the most creative people in business” by Fast Company, “one of the most influential designers working today” by GDUSA, and a “Woman of Influence” by Success magazine, Debbie Millman is also an author, educator, designer, and podcast pioneer. Debbie is the host of the Webby and Signal award-winning podcast Design Matters, one of the first and longest-running podcasts in the world; Chair of the first-ever Masters in Branding Program at the School of Visual Arts, Co-owner and Editorial Director of PrintMag.com, and the author of seven books on design and branding. Debbie is the recipient of a Cooper Hewitt National Design Award and a Lifetime Achievement award from AIGA, the Professional Association for Design. She is currently a Harvard Business School Executive Fellow and was recently invited to the Design Advisory Board of Canva.
Contact Debbie:
Ep 099 – Kelly Campbell – The New TLC (Trauma, Leadership, and Consciousness)
In episode 099 of Agency Bytes, I got to have our first-ever repeat guest: Kelly Campbell. Kelly is a trauma-informed leadership coach, author of Heal to Lead, and creator of The New TLC: Trauma, Leadership, and Consciousness on Substack. They aren’t just talking about leadership—they’re redefining what it means to be a leader in today’s world, starting from the inside out.
This conversation goes deep. We’re talking about the unspoken struggles that agency owners face—the hidden emotional baggage, the past experiences that shape how we lead, and why doing the inner work isn’t just self-care, but a leadership imperative.
Kelly shares how their own journey led to a radical shift in understanding leadership—not as a performance, but as an extension of our healing. We unpack why self-awareness is the foundation of trust, how compassion (not control) is the key to stronger teams, and why integrating past trauma is essential for leading with clarity and confidence.
We also get into:
• Why so many leaders struggle with reactivity, trust, and burnout—and how to break the cycle.
• The real difference between empathy and compassion (and why one is more effective in leadership).
• The danger of people-pleasing in leadership—when “being supportive” crosses into self-sacrifice.
• How agency leaders can create cultures of psychological safety, especially in uncertain times.
• Kelly’s bold decision to step away from LinkedIn for a year—and why they’re doubling down on deeper, more meaningful conversations on The New TLC.
• The agency landscape in 2025—why some agencies are thriving while others are struggling, and what owners need to focus on to stay ahead.
If you’ve ever felt like leadership was more exhausting than it should be—if you’ve questioned why certain situations trigger you, or if you want to create a more human, connected, and resilient agency culture—this episode will challenge you in all the right ways.
Kelly’s insights are game-changing, their wisdom is undeniable, and this conversation is one you don’t want to miss.
Key Bytes
• Publishing a book is a unique and challenging journey.
• The feedback from my book has led many to seek therapy.
• Vulnerability in leadership fosters trust and connection.
• Creating supportive environments is crucial for employee well-being.
• Compassionate leadership can reduce attrition and enhance collaboration.
• Personal experiences shape our leadership styles and effectiveness.
• Building community is essential for personal and professional growth.
• Experimenting with social media can lead to clearer boundaries.
• Daily practices can significantly impact overall well-being.
• Self-awareness is key to effective leadership.
Chapters
00:00 The Journey of Healing Leadership
06:30 The Creative Process of Writing a Book
12:00 Personal Growth Through Vulnerability
19:22 Navigating Leadership and Emotional Intelligence
23:44 Creating Supportive Work Environments
29:11 The Future of Leadership in a Changing World
33:12 Building Community and Personal Practices
39:53 Experimenting with Social Media and Boundaries
Kelly L. Campbell (they/them) is a Trauma-Informed Leadership Coach to emerging and established leaders who want to live, lead, and love with confidence and freedom. They are the author of HEAL TO LEAD: Revolutionizing Leadership through Trauma Healing. As a Sacred Trauma Healing practitioner, they work one-on-one with those who have experienced trauma in childhood or adulthood. Kelly has written for Entrepreneur, Fast Company and Forbes, and currently writes on Substack about “The New TLC: Trauma, Leadership, and Consciousness.” Their vision is for more than half of humanity to heal its childhood trauma so that we may reimagine and rebuild the world together.
Contact Kelly:
https://kellylcampbell.substack.com/
https://www.linkedin.com/in/kellylcampbell/
https://www.instagram.com/kelly.l.campbell/
Ep 085 – Dia Bondi – How to Ask for More
In Episode 085 of Agency Bytes, I had the privilege of sitting down with Dia Bondi, a communications expert and author of Ask Like an Auctioneer. Dia shares her fascinating journey from the world of auctioneering to becoming a sought-after communication coach.
We dive deep into the art of asking effectively in high-stakes situations, exploring how to embrace rejection, craft impactful asks, and understand the value behind what you're offering. Dia introduces her powerful framework for building and delivering asks with confidence and clarity.
This episode is packed with insights on training your mindset to recognize what you truly want, articulate it boldly, and go after it fearlessly. Dia inspires us to make our dreams known and actively chase our goals with intention and determination.
If you’ve ever struggled with asking for what you deserve, this conversation is one you don’t want to miss!
Key Takeaways
• Asking like an auctioneer involves maximizing potential asks.
• Rejection should be seen as a sign of success, not failure.
• Design your asks based on what you truly want, not what you think you can get.
• Understanding the perceived value is crucial in negotiations.
• The offer inside the ask should benefit both parties involved.
• Mindset plays a significant role in how we approach asking for what we want.
• It's important to communicate your dreams to those around you.
• Asking for more can lead to greater outcomes than anticipated.
• The process of auctioneering provides valuable insights into effective communication.
• Honesty and generosity should guide your asks, not manipulation.
Chapters
00:00 Introduction to Asking Like an Auctioneer
05:16 The Connection Between Asking and Auctioneering
10:28 Mindset: Embracing Rejection
15:30 Designing Your Ask
20:57 The Offer Inside the Ask
27:03 Final Thoughts and Rapid Fire Questions
Dia Bondi is a Communications Catalyst, Speaker and Author of Ask Like an Auctioneer: How to Ask for More and Get It. She coaches VC-backed founders, executives, and ambitious professionals to speak powerfully when the stakes are high. She helped Rio de Janeiro win the right to host the 2016 Summer Olympics and has helped countless leaders secure hundreds of millions in decisions and resources. A hobbyist fundraising auctioneer, Dia’s TEDx Talk was selected as a TED Editors’ Pick, showcasing how to make the kinds of asks that can change everything.
Ep 084 - Jacquelyn Laufer & David Yassky, Driver Digital – Fashionable Agency Culture
In this episode of Agency Bites, I had the pleasure of sitting down with David Yasky and Jacqueline Laufer, the dynamic duo behind Driver Digital. Let me tell you, their story of building a thriving agency in the fashion and e-commerce space is nothing short of inspiring!
We dove deep into the secret sauce of their partnership, and it's all about knowing your strengths and playing to them. David and Jacqueline shared some golden nuggets on how they've defined their roles and fostered a culture that keeps their team excited to come to work every day. They've cracked the code on maintaining joy in the workplace!
We also got into the nitty-gritty of building those long-lasting client relationships that are the lifeblood of any agency. And if you're looking to level up your leadership game, you won't want to miss their thoughts on effective leadership and the power of mentorship.
If you're ready for a dose of inspiration, practical wisdom, and maybe a laugh or two, tune in to this episode. Trust me, you won't regret it!
Key Takeaways
• Both David and Jacqueline ran their own agencies before partnering.
• Driver Digital specializes in fashion, beauty, and e-commerce.
• Defining roles in a partnership is crucial for efficiency.
• Fostering a positive culture is essential for team morale.
• Maintaining joy in the workplace enhances productivity.
• Building lasting relationships with clients leads to success.
• Effective leadership involves immediate feedback and open communication.
• Mentorship plays a vital role in personal and professional growth.
• Success is attributed to strong relationships and quality work.
• Saying no to projects that aren't a good fit is empowering.
Chapters
00:00 Introduction to Driver Digital
01:01 The Journey to Partnership
02:58 Niche Focus in Fashion and E-commerce
06:16 Defining Roles in the Agency
10:26 Fostering a Positive Agency Culture
15:41 Maintaining Joy in the Workplace
19:31 Building Lasting Client Relationships
22:01 Leadership Styles and Team Management
25:04 The Importance of Mentorship
29:03 Success Through Relationships
33:02 Rapid Fire Questions and Key Takeaways
David Yassky is a creative leader and brand developer with over eighteen years of dynamic experience combining the worlds of editorial, fashion, retail and ecommerce. His editorial roots, entrepreneurial acumen, and strong industry relationships make him a unique asset that artfully straddles the creative and business worlds. David began his career as a Fashion Editor at Women’s Wear Daily and W Magazine before going on to consult for a variety of iconic brands including Tory Burch, Anthropologie, and Gap. David was the co-founder and President of The Aisle New York, a progressive digital startup in the bridal ecommerce space, and later he served as Fashion and Editorial Director of the large American ecommerce site, IDEELI. He is the founder and creative director of Driver Creative & Driver Digital – helping transform iconic brands including Anne Klein, Bergdorf Goodman and Joseph Abboud.
Jacquelyn Laufer, is an E-Commerce, Digital Marketing, Solutions and Project Management consultant with over 14 years experience specializing in the luxury fashion, beauty and travel industries. Having launched Henri Bendel’s first ecommerce website, Bond No. 9’s second, built online experiences with Estee Lauder Companies, Coty, Edit New York and Blissworld, Jacquelyn is known for helping companies scale their business. Most notably, Jacquelyn founded e-commerce consulting and project management firm Rebuild Girl, which led the re-platforms for brands such as L’Objet, Anne Klein, Joseph Abboud, Creed Boutique, Hanky Panky and more. Jacquelyn enjoys building consensus, effectively motivating and helping teams hit their mark, defining digital solutions and integrations to help brands grow and most importantly hanging out with her husband and rescue dog.
Contact Jacquelyn and David:
Ep 083 – Jody Sutter, The Sutter Company – Build, Win, Scale
In Episode 083, I had the pleasure of chatting with Jody Sutter, owner of Sutter Company, about her journey in business development and our shared mission of supporting small marketing agencies with their sales and marketing efforts. Jody introduces her Build Win Scale System—a practical, step-by-step approach to help agencies identify their ideal clients, improve messaging, and strengthen their teams for business growth.
Throughout our conversation, Jody shares why it's crucial for agencies to focus on sales and marketing fundamentals, like pinpointing the right clients and solving their unique challenges. We also explore how to tackle seasonality in the agency world and the power of prioritizing one thing at a time for sustainable success. Don’t miss this insightful episode!
Key Takeaways
Focus on the basics of sales and marketing, such as identifying your ideal client and solving their problems.
Prioritize and focus on one thing at a time to make progress.
Use the dips in business to work on strategic projects and improve your agency.
Consider integrating AI tools to streamline processes and improve efficiency.
Reflect on the value you provide to your clients and turn it into a compelling message.
Chapters
00:00 Introduction and Background
06:32 The BuildWin Scale System
12:58 Challenges and Pitfalls in Agency Business Development
17:41 Managing Seasonality in the Agency Business
20:12 Prioritization and Focus
25:15 Integrating AI in Agency Operations
31:05 Turning Value into a Compelling Message
32:40 Closing Remarks
Jody is the owner of The Sutter Company, a business development coaching and advisory firm,
and the inventor of the BUILD WIN SCALETM system, a step-by-step process designed to help
leaders of small marketing agencies identify and activate their natural talents for sales and
marketing, leading to a sustainable approach to winning new business.
Ep 082 – Chris Martinez, Bloom Partners – Operational Underdogs
In episode 082, I sit down with Chris Martinez, CEO and founder of Bloom Partners, who shares his journey from building a successful marketing agency to transitioning into management consulting. Chris dives into the importance of data-driven strategies and setting clear KPIs for each department, emphasizing how these metrics fuel growth. We discuss the impact of AI on the industry, and Chris encourages agency owners to embrace the new possibilities it brings. He also talks about the critical role of personal fulfillment in business success—how finding joy in all areas of life directly boosts both individual and company performance.
Key Takeaways
• Set clear KPIs for each department in your agency and track them using simple tools like Google Sheets.
• Embrace AI and leverage its capabilities to improve efficiency and productivity in your agency.
• Focus on personal fulfillment in physical health, mental health, relationships, and business to achieve overall success.
• The business is a reflection of you, so ensure that other areas of your life are in balance for optimal performance.
Chapters
00:00 Introduction and Background
03:08 Building a Marketing Agency and Transitioning to Management Consulting
05:54 Data-Driven Strategies and Clear KPIs
09:00 Embracing AI in the Agency Industry
12:56 The Importance of Personal Fulfillment in Business
Chris Martinez, CEO and Founder of BLOOMAgency.io, has turned his passion for helping underdogs into a thriving business, growing his company from zero to millions in revenue. Recognized with a 2021 Stevie Award for Minority-Owned Business of the Year, Chris also hosts the popular podcast Operation Agency Freedom. He is the author of four books, including the Amazon Bestseller It’s Not JUST A Website, and his latest release, Facts Not Feelings, offers insights on scaling a marketing agency with data-driven strategies.
Contact Chris:
Ep 081 – David C. Baker, Punctuation – Preparing to Sell Your Agency
In episode 081, I sit down with David C. Baker, a renowned consultant, author, and speaker in the advertising agency world. We explore David's journey from grad school to founding his consultancy, Punctuation, and later bringing his son into the business. David shares key traits that drive successful agencies—courage, discipline, strategic positioning, and effective team management. We discuss business resets, lead generation, and the science behind agency positioning, along with the advantages of running an agency with future acquisition in mind. Beyond business, David talks about his personal passions like motorcycling, woodworking, and photography. Tune in for valuable insights into managing and scaling a creative agency.
Key Takeaways
• Courage and discipline are key traits for agency leaders
• Positioning is crucial for agency success and requires testing and refinement
• Running an agency as if you're going to sell it can lead to better overall performance
• Woodworking, motorcycle racing, and photography are David's hobbies
• Stop things that no longer serve you and simplify your life
Chapters
00:00 Introduction and Background
03:07 The Importance of Courage and Discipline in Agency Leadership
06:29 The Process of Positioning and Testing
11:17 Keys to Making an Agency Attractive for Sale
15:16 David's Hobbies: Woodworking, Motorcycle Racing, and Photography
18:20 Advice for Agency Owners: Stop and Simplify
David C. Baker is an author, speaker, and advisor to entrepreneurial creatives worldwide. He has written 6 books, advised 1,000+ firms, and keynoted conferences in 30+ countries. His work has been discussed in the Wall Street Journal, Fast Company, Forbes, USA Today, BusinessWeek, CBS News, Newsweek, AdWeek, and Inc. Magazine. He lives in Nashville, TN. His two most recent books are at http://www.expertise.is and https://www.tradecraft.is His work has also been featured in the NY Times, where he was recently referred to as “the expert’s expert”. He co-hosts the most listened to podcast in the creative services field (2Bobs).
Contact David:
Ep 080 – Kevin Rapp, Ultra Friends – No Free Work
In episode 080, I had a great conversation with Kevin Rapp, co-founder and chief creative officer of Ultra Friends. We dive into the exploitation of creatives and the crucial role of valuing creativity in business. Kevin shares his journey from working in agencies and studios to going in-house at a fast-growing startup, where he learned to focus not just on the craft, but on delivering real value to the business.
We discuss why creatives should stop pitching for free and start advocating for the true worth of their work. Kevin’s key takeaway? Understand and confidently articulate the immense value that creativity brings to the table.
This episode is a must-listen for any creative professional looking to elevate their impact and take control of their worth in the business world!
Key Takeaways
• Creatives need to shift their focus from the craft alone to delivering value to the business.
• Pitching for free devalues creativity and sets an unhealthy dynamic in client relationships.
• Understanding and articulating the true value of creativity is crucial for success.
• Advocating for fair compensation and valuing creativity leads to better career opportunities and financial growth.
Chapters
00:00 Introduction and Background
03:30 Transitioning from Agency to In-House Startup
06:09 Shifting the Focus to Value and Business Impact
09:55 Starting Ultra Friends and Optimizing Creative Content
15:05 The Importance of Not Pitching for Free
20:59 The Devaluation of Creativity and Self-Worth
26:00 Setting the Tone and Advocating for Fair Compensation
31:53 Understanding and Articulating the True Value of Creativity
Kevin is the co-founder and Chief Creative Officer of the creative agency Ultra Friends. He's an accomplished creative leader with almost two decades of experience in the field. And he's built a mild reputation for himself by shouting into the internet void on Linkedin.
Ep 068 – Anne Green, G&S Business Communications – Compassion Led Agency Culture
In this episode, I had the pleasure of chatting with Anne Green, the CEO of GNS Business Communications. We met in an airport lounge and talk about the value of putting oneself “out there” to meet new people and discover new opportunities. Anne shares her journey to becoming CEO, revealing her unique leadership style rooted in compassion and empathy. We dive into the challenges of leadership and the importance of overcoming the 'us versus them' mentality.
Anne opens up about the value of curiosity, enthusiasm, and making meaningful connections in the agency world. We explore the significance of understanding one’s purpose and staying focused amidst rapid technological changes. Anne stresses the importance of agencies revisiting their culture, mission, and values to stay aligned and impactful.
Our conversation also highlights the need for trust-building, inclusivity, and open communication within organizations. Anne’s leadership style, characterized by vulnerability and openness, fosters an environment where team members feel comfortable speaking up. We wrap up by discussing the importance of self-compassion and finding joy in the dynamic world of agency life.
Join us for an engaging and insightful discussion with Anne Green, filled with practical advice and heartfelt reflections on leadership and agency dynamics.
Key Takeaways
• Transitioning to a CEO role requires learning leadership at scale and managing a collaborative matrix style.
• A leader's style should be warm, empathetic, and open, with a focus on being of service and making connections.
• Resisting the 'us versus them' mentality is crucial in both internal agency dynamics and agency-client relationships.
• Compassion and empathy are essential in understanding and supporting clients, as well as fostering a positive agency culture.
• Curiosity and enthusiasm are key traits for agency leaders, as they drive learning, collaboration, and problem-solving. Understanding purpose and staying focused is crucial in the face of technological advancements.
• Agencies should revisit their own culture, mission, and values to stay relevant.
• Trust-building, inclusivity, and open communication are essential for a strong and effective organization.
• Leadership should embrace vulnerability and openness to create an environment where people feel comfortable speaking up.
• Self-compassion and enjoying life are important for personal fulfillment in the agency industry.
Chapters
00:00 Introduction and Background
05:33 Transitioning and Learning Leadership at Scale
14:23 Resisting the 'Us Versus Them' Mentality
27:39 Building Trust and Fostering Inclusivity
36:54 Self-Compassion and Enjoying Life in the Agency Industry
Anne Green taps 30 years of experience in integrated marketing communications in her role as CEO and a partner at G&S Business Communications. She is responsible for ensuring excellence across all areas of agency performance and operations, from client service to the agency’s integrated offerings to cultivating a vibrant and growth-oriented culture. Anne was previously President and CEO of CooperKatz & Company, Inc., an award-winning agency she helped to build for more than two decades before it was acquired by G&S in 2018. She began her career with Burson-Marsteller in New York City. In her alternatives lives, she would be a singer or literature professor - but agency life ensures she's always creatively engaged.
Contact Anne:
https://www.gscommunications.com/
https://www.linkedin.com/in/anne-e-green/
Ep 067 – Jenny Magic, Build Better Change – Stakeholder Buy-In
In episode 067, I had an enlightening conversation with Jenny Magic, founder and author of "Build Better Change." We delved into the tough but crucial challenges of implementing internal change within organizations and explored how agencies can play a pivotal role in fostering adoption. Jenny passionately emphasizes the significance of building long-term client relationships and partnering through the change and adoption journey.
Jenny sheds light on the necessity for agencies to identify potential roadblocks early and engage in difficult conversations upfront to ensure smooth implementation. She shares invaluable tips, such as validating project needs with multiple stakeholders, conducting confidential inquiry interviews to uncover hidden challenges, and prioritizing trust and rapport with clients. Jenny also underscores the importance of empathy, employee engagement, and psychological safety within organizations.
This episode is packed with practical advice and insights for agencies looking to drive successful change and make a lasting impact. Don’t miss out on Jenny’s expert strategies and thoughtful perspectives!
Key Takeaways
• Building long-term relationships with clients is crucial for agencies to ensure successful implementation of projects.
• Agencies should surface potential roadblocks and have difficult conversations early on in the process.
• Validating the need for a project with multiple stakeholders and obtaining senior-level buy-in is important for successful adoption.
• Conducting confidential inquiry interviews can help uncover potential challenges and build trust with clients.
• Empathy, employee engagement, and psychological safety are key factors in fostering adoption within organizations.
Chapters
00:00 Introduction and Background
07:08 The Impact on Agencies
12:11 Surfacing Roadblocks: Having Difficult Conversations
23:11 The Importance of Relationships and Change
27:04 Final Advice: This Too Shall Pass
When leaders want to win back employee willingness, accelerate innovation, and reduce change fatigue, they call Jenny Magic. As a nationally recognized speaker, author, and advisor, Jenny is the founder of Build Better Change and co-author of the organizational change bestseller, Change Fatigue: Flip Teams From Burnout to Buy-In (2023). She has successfully led extensive projects with renowned organizations throughout her career, including Sesame Workshop, AARP, Citrix, Prudential, Acxiom, Alcon, Purdue University, Experian, US Bank, Cisco, and many others. She loves using the marketing strategies she's honed over two decades to motivate teams to do their best work.
Contact Jenny:
website: https://buildbetterchange.com
Change Fatigue book and Build Better Buy-In online course: https://changefatigue.com
LinkedIn: https://www.linkedin.com/in/jennymagic/
Ep 066 – Gabe Levine, Matchstick Legal – Not Legal Advice
In this episode, I had the incredible opportunity to interview Gabe Levine from Matchstick Legal, a top-notch attorney specializing in representing creative businesses. Gabe brings a wealth of knowledge and expertise to the table, making this a must-listen episode for anyone in the creative industry.
We dive deep into some of the hottest topics facing agencies today. Ever worried about protecting your creative work from copycats? Gabe shares essential strategies and legal insights to safeguard your intellectual property. We also tackle the crucial task of reviewing and updating contracts to ensure they’re airtight and up-to-date with the latest legal standards.
Gabe unpacks the complexities of GDPR and privacy regulations, breaking down what they mean for your agency and how to stay compliant. He also emphasizes the importance of perspective and leverage in negotiations, providing practical tips to help you navigate these often challenging discussions.
Whether you're an agency owner, creative professional, or just interested in the legal side of the creative world, this episode is packed with valuable insights and actionable advice. Don't miss out on this engaging conversation with one of the leading legal minds in the industry!
Key Takeaways
• Having a relationship with an attorney as an agency owner is important for protecting creative work and navigating legal issues.
• Registering trademarks and copyrights can help protect creative work from copycats.
• Contracts should be reviewed and updated regularly to ensure they align with the agency's current practices and protect their interests.
• GDPR and privacy regulations are important considerations for agencies, and compliance can be complex.
• Having perspective and creating leverage are key in negotiations, but sometimes compromises need to be made to secure work.
Chapters
00:00 Introduction and Background
05:28 Protecting Creative Work from Copycats
11:38 Reviewing and Updating Contracts
Gabe is an attorney specializing in representing creative and technical businesses in commercial transactions. He's a shareholder in and president of Matchstick Legal, Inc. Gabe lives in Marin County, California with his wife Holly, daughter Kate and dog Scully. He's a very average gravel cyclist but enjoys it quite a bit.
Connect with Gabe:
matchstick.legal
https://www.linkedin.com/in/gabriellevine/
Ep 057 – Emily Cohen & Hunter Vargas, Casa Davka – Nailing the Client Relationship
In Episode 57, I had the privilege of sitting down with the dynamic duo behind Casa Davka – Emily Cohen and Hunter Vargas. This episode is jam-packed with valuable insights for agency owners looking to master their positioning, niching, and client relationships. We dive deep into strategic approaches for expanding expertise and fostering stronger client connections. From navigating business development to addressing harmful industry practices, we cover it all. We also explore the evolving landscape of remote work and its impact on team effectiveness, while emphasizing the importance of fair compensation and trust-building in remote agencies. Plus, we discuss the advantages of global talent, vertical niching strategies, achieving work-life balance, and fostering a culture of trust. As always, expect a no-nonsense conversation that cuts through the noise. Don't miss out on this episode!
