Ep 168 – Rachel Zorel, 7 Layer Studio – How a Small Agency Builds a Culture That Keeps Clients for a Decade

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Featuring: Rachel Zorel, 7 Layer Studio

In episode 168, I sit down with Rachel Zorel, founder and creative director of Seven Layer Studio, a creative agency based in South Orange, New Jersey.

Rachel walks me through her path from young designer in New York City to giving notice the day after one coffee meeting, then spending more than a decade solo before building a team in 2017. We talk about what changes when you move from doing the work to directing it, why "work in progress" became a quiet philosophy inside her studio, and why her team chooses to work side by side. We also dig into her decision to stay broad across healthcare, philanthropy, food, education, and beauty rather than niche down.

For agency owners, this conversation is a reminder that culture is built through small, deliberate habits. Rachel shows how being honest about what you haven't done yet builds more trust than pretending, and why a generalist perspective can be a real differentiator when it is a choice rather than a default.

Key Bytes

• There is never a right time to start, so the waiting is usually the bigger risk.

• Reliability can become your brand promise when your industry is known for the opposite.

• As an owner, you never stop being close to the work, you just get close to it in new ways.

• Calling yourself a work in progress keeps the whole team open to getting better.

• Saying yes to new work only builds trust when you are honest about how much you have done.

• Some creative decisions are simply better made standing next to each other.

• Junior team members learn as much from overheard conversations as from formal training.

• A generalist agency can win because clients don't want to look like everyone else in their category.

Chapters

00:00 Meet Rachel Zorel and Seven Layer Studio

01:14 Leaving an agency job at 24 with no backup plan

02:37 Setting out to prove designers can be reliable

05:59 Moving from employee to freelancer to owner

09:25 What an owner's day looks like with a team of five

12:59 Why work in progress is a mindset, not just a sign

16:44 Saying yes to new work while staying honest

18:26 Why the team chooses to work side by side

22:57 Making the case for staying a generalist

25:13 Rapid fire and advice to a younger Rachel

Rachel Zorel is the founder and creative director of 7 Layer Studio, a creative agency in South Orange, New Jersey. She left her agency job at 24 to start a one-woman design company, then steadily and skillfully grew it, becoming 7 Layer Studio in 2017. The studio works with founder-led brands, seasoned businesses, and mission-driven organizations across health care philanthropy, food, education, beauty, and the nonprofit world. The studio's people-first culture is fueled by steady curiosity, insatiable creativity, and the room to not take it all too seriously. Outside of work, Rachel loves a good book, a well-planned trip, and her favorite, a movie night with her husband, four kids, and Rocky, their new puppy.

Connect with Rachel on LinkedIn, Instagram, their company website, or their company LinkedIn.

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Ep 167 – Albert Banks, Apertus – How Merging With a Peer Agency Can Break Your Growth Ceiling